Delivery

FREE DELIVERY in France TO A COLISSIMO PICKUP POINT (La POSTE) for all orders over €150 (2 TO 5 WORKING DAYS)

Deliveries

France

DOM-TOM (Overseas Territories)

International

For orders outside France, when the package intended for export reaches its destination, it is the recipient's responsibility to pay any taxes or customs duties that may apply in the country of destination. Local authorities can provide useful information.

Exchanges & Returns

You have 14 days from the receipt of your package to notify us of your wish to return your items.

To return an item, the Customer must follow the procedure below:

The Customer can choose between the 2 options below:

• Request a full refund for the order, with the understanding that a flat-rate amount calculated at the time of the request will be deducted from the refund value to cover return shipping costs, which are the responsibility of the Customer.
• Exchange items (free service), available only for France.

How to proceed?

1. Go to your account area, then click on the relevant order. Select the "Return Request" button or go directly here.
2. Select the shipping country for your order: France or International.
3. Enter your order number and the email address used for your order.
4. Select the item(s) you wish to return.
5. Choose your return method: Exchange (France only) or return, as well as the reason for your return.
6. In the case of an exchange, choose the new item of your choice (you will receive the item once your return package has been received at our warehouse).
7. In the case of a refund, confirm your refund request.
8. A return request confirmation email will be sent to you with the shipping label to download.
9. Carefully prepare your return package, stick the shipping label received by email on the package, and drop it off at the nearest drop-off point. (Chronopost drop-off points for France)

The refund does not include a refund of the initial shipping costs.

The use of the shipping label is mandatory.

*Fee schedule for return costs of items returned at the Customer's expense, which will be deducted from the value of the refunded items depending on the destination country:

To learn more about return policies, consult our General Terms and Conditions of Sale, article 7.4.3.