Shipping & Returns
Delivery
FREE DELIVERY in France TO A COLISSIMO PICKUP POINT (La POSTE) for all orders over €150 (2 TO 5 WORKING DAYS)
Deliveries
Delivery is free to a Colissimo pickup point. Delivery time is 2 to 5 working days (excluding sale periods when times may be extended to 2 to 7 days).
France
| . | Colissimo - Pickup Point | Colissimo - Home without signature | Colissimo - Home with signature |
| Orders under €150 |
€5.95
|
€6.95 | / |
| Orders over €150 |
Free
|
/ | €6.95 |
DOM-TOM (Overseas Territories)
| Guadeloupe, French Guiana, Martinique, Mayotte, Réunion, Saint Barthélemy, Saint Martin (French side), Saint-Pierre-et-Miquelon |
New Caledonia, French Polynesia, French Southern Territories, Wallis and Futuna |
| Colissimo - Home without signature | Colissimo - Home without signature |
|
€19.95
|
€23.95 |
International
| Germany, Belgium, Luxembourg, Netherlands | Austria, Spain, Ireland, Italy, Portugal | Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland |
| Colissimo - home with signature | Colissimo - home with signature | Colissimo - home with signature |
| €8.95 | €10.95 | €11.95 |
For orders outside France, when the package intended for export reaches its destination, it is the recipient's responsibility to pay any taxes or customs duties that may apply in the country of destination. Local authorities can provide useful information.
Exchanges & Returns
You have 14 days from the receipt of your package to notify us of your wish to return your items.
To return an item, the Customer must follow the procedure below:
The Customer can choose between the 2 options below:
- Request a full refund for the order, with the understanding that a flat-rate amount calculated at the time of the request will be deducted from the refund value to cover return shipping costs, which are the responsibility of the Customer.
- Exchange items (free service), available only for France.
How to proceed?
- Go to your account area, then click on the relevant order. Select the "Return Request" button or go directly here.
- Select the shipping country for your order: France or International.
- Enter your order number and the email address used for your order.
- Select the item(s) you wish to return.
- Choose your return method: Exchange (France only) or return, as well as the reason for your return.
- In the case of an exchange, choose the new item of your choice (you will receive the item once your return package has been received at our warehouse).
- In the case of a refund, confirm your refund request.
- A return request confirmation email will be sent to you with the shipping label to download.
- Carefully prepare your return package, stick the shipping label received by email on the package, and drop it off at the nearest drop-off point. (Chronopost drop-off points for France)
The refund does not include a refund of the initial shipping costs.
The use of the shipping label is mandatory.
*Fee schedule for return costs of items returned at the Customer's expense, which will be deducted from the value of the refunded items depending on the destination country:
| France |
€4.95
|
|
Belgium, Luxembourg, Germany, Netherlands
|
€6.95
|
| Spain, Portugal | €7.95 |
| Austria, Italy, Ireland | €9.95 |
| Denmark | €10.95 |
| Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovenia, Slovakia, Sweden | €11.95 |
To learn more about return policies, consult our General Terms and Conditions of Sale, article 7.4.3.
Our process
At Ekyog, quality is at the heart of every piece. We pay particular attention to three essential criteria: product quality, durability, and softness. Our partners are rigorously selected.
Every item undergoes a precise final inspection, carried out according to conditions clearly defined in an inspection report. This report is essential before any shipment.
Verifications may also take place at various stages of production, directly at the supplier's premises or upon receipt of goods at our warehouse. These inspections can be carried out by our quality team or by external organizations.
We reserve the right to re-inspect products upon their arrival, even after they have been checked, in order to guarantee consistent and impeccable quality.