To place an order, simply create a customer account on our online store by providing an email address and choosing a password. Once your order has been confirmed, you will receive a confirmation email with your order details. Happy shopping!

Once your order has been confirmed, we can no longer modify its content or the information related to it, so please be sure to check your personal information, the delivery address, and the contents of your basket before confirming your order.

Cancellation is unfortunately not possible; however, in accordance with the Chatel law, you have the option to refuse your parcel upon delivery (by not collecting it from a collection point or by refusing delivery when the courier arrives).

Your parcel will then be returned to us, and we will issue a full refund for the order once the parcel has been processed by our teams.

If you have successfully completed your order and have not yet received it, please check its status in your customer account. If it is marked as "in progress...", it means it has not yet been shipped.

The preparation time at our warehouse is 48 to 72 hours. This preparation time may be extended by 5 days depending on commercial activity (ongoing promotional events: private sales, sales, archives, etc.). If this timeframe has passed, please do not hesitate to contact us for further information.

If your order status is "shipped," it means it has been handed over to our delivery partner.

You can track it using the tracking information we send you by email or via your customer account.

If your parcel tracking indicates that it has been delivered but you have not received anything, we invite you to contact us by email at the following address: serviceclient@ekyog.com

The models you see in our photographs typically wear a size 1, S, or 36. Please feel free to check the product page for more details or consult our size guide.

Our various payment methods are credit cards, VISA, Mastercard, as well as PayPal.

Credit card payments are made via secure transactions provided by Crédit Mutuel de Bretagne – CIC. For credit card payments, www.ekyog.com does not have access to any data relating to the Client's payment methods. Payment is made directly to the banking institution.

You can find your invoice in your customer account, under the my orders section.

Gift cards are valid for 1 year on the website.

Gift cards purchased in stores are not valid on the website and vice versa.

Our logistics teams prepare your package and hand it over to the carrier within 48 to 72 business hours after your order is placed. This preparation time may be extended by 5 days depending on commercial activity (ongoing sales events: private sales, seasonal sales, archive sales, etc.).

Metropolitan France

Delivery to a pickup point, within 3 to 6 business days: €5.95, free for orders over €150.

Home delivery, within 2 to 5 business days: €6.95.

Outside Metropolitan France

Home delivery from €10 *
Delivery time of 3 to 5 business days
*Depending on destination, calculated at checkout

Orders placed for delivery within the European Union are not subject to customs duties; the VAT amount is already included in the price of the items.

Orders delivered outside the European Union may be subject to customs duties and taxes. These fees are the responsibility of the recipient and are included in the price breakdown at checkout.

If you have already placed an order and there is an error in the delivery address, we are unable to modify it.

For home deliveries, you can contact the carrier to change the address once the package has been shipped.

You can correct your delivery address for your future orders from your customer account. In the "my addresses" section, click on "add a new address" and enter your new details. Remember to also save it as your default delivery address.

If your package tracking indicates that it has been delivered and you have not received anything, please contact us at the email address serviceclient@ekyog.com

You have a period of 14 days from the receipt of your parcel to inform us of your wish to return your items.

To return an item, the Customer must follow the procedure below

2 possible options:

• A refund of your order (a flat fee calculated at the time of the return request will be deducted from your refund amount to cover return shipping costs).
• An exchange of your items (free service) in France only.

How to proceed?

1. Go to your account area, then click on the relevant order. Select the "Return request" button or go directly to our returns portal
2. Select the item(s) you wish to return.
3. Choose your return method: Exchange or return, as well as the reason for your return.
4. In the case of an exchange, choose the new item of your choice (you will receive the item once your return parcel is received at our warehouse).
5. In the case of a refund, confirm your refund request.
6. A return request confirmation email will be sent to you with the shipping label to download.
7. Carefully prepare your return parcel, stick the shipping label received by email onto the parcel, and drop it off at the nearest Chronopost drop-off point.

Via the My Account section

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You can contact our customer service department at the email address serviceclient@ekyog.com using the form below: